Refund policy

At NancyTalesStudio, our products are made to order. Because each product is produced specifically after an order is placed, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or other reasons unrelated to a product defect.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or different from what you ordered, please contact us at nancyokeh537@gmail.com as soon as possible and provide your order number and clear photos of the item and packaging.

We will review the issue and, where appropriate, work with our production and fulfillment partner to arrange a replacement or refund.

Quality issues should be reported within 30 days of receiving the item.

Wrong or Incomplete Shipping Address

Please make sure your shipping address is correct before placing your order. If an order cannot be delivered because an incorrect or incomplete address was provided, additional costs may apply if a replacement order is requested.

Order Cancellation

Because our products are made to order, production may begin shortly after an order is placed. Please contact us as soon as possible if you need to request a cancellation. Once production has started, we may not be able to cancel the order.

European Union Consumer Rights

If you are a consumer in the European Union, you may have a legal right to withdraw from certain online purchases within 14 days after receiving the goods, unless a legal exception applies.

The 14-day withdrawal right does not apply to goods made to the consumer’s specifications or clearly personalised where the applicable legal exception applies.

Nothing in this policy limits any mandatory consumer rights that apply under applicable law.

Refunds

If a refund is approved, we will process it using the original payment method. The time required for the refund to appear in your account may depend on your payment provider or bank.

Contact

For questions about returns, refunds, damaged products, or order problems, please contact us at:

nancyokeh537@gmail.com